TLDR
Hidden and misleading delivery fees Online food and grocery delivery platforms continue to attract consumer complaints about hidden, misleading, or unexpected fees added at checkout. Recent FTC enforcement actions show that deceptive...
How it works
Hidden and misleading delivery fees Online food and grocery delivery platforms continue to attract consumer complaints about hidden, misleading, or unexpected fees added at checkout. Recent FTC enforcement actions show that deceptive...
Red flags
- Fees, surcharges, or service charges appear late in checkout and were not disclosed upfront Mandatory "service" or "regulatory" fees are added without a clear explanation of what they cover The total price at checkout is significantly higher than the price advertised on the menu or app
What to do
- 1Screenshot the advertised price, the itemized fees, and the final total before paying File a public comment with the FTC describing your experience at consumer.ftc.gov Choose platforms that show all in pricing before checkout and report repeat offenders to your state attorney general
Source
ftc-consumer-blog
Source reviewed by Mythos Forensic Team
https://consumer.ftc.gov/%3Ca%20href%3D%22https%3A//consumer.ftc.gov/consumer-alerts/2026/05/tell-ftc-about-your-experience-online-food-and-grocery-delivery-fees-and-pricing%22%20hreflang%3D%22en%22%3Eview%3C/a%3EFAQ
Is Hidden food and grocery delivery fees under FTC scrutiny report your experience a real scam pattern?
Yes. Treat the message, call, or payment request as suspicious until you verify it through an official channel.
What are the first warning signs?
Fees, surcharges, or service charges appear late in checkout and were not disclosed upfront Mandatory "service" or "regulatory" fees are added without a clear explanation of what they cover The total price at checkout is significantly higher than the price advertised on the menu or app
What should I do first?
Screenshot the advertised price, the itemized fees, and the final total before paying File a public comment with the FTC describing your experience at consumer.ftc.gov Choose platforms that show all in pricing before checkout and report repeat offenders to your state attorney general
Can LegalAudit check my case?
Yes. Start a free chat and paste the message, link, sender, or payment details for triage.